About us

We help leadership teams in business and professional services to transform their ROI in marketing.

By auditing customer journeys and undertaking independent customer interviews , we give our clients a powerful, independent reality-check on what it feels like to be their customer to help them drive the agenda for change and sell more services.

Tim Dixon-Phillip, Founding Director

Tim Dixon-Phillip - Service Reality

Tim’s career experience includes ten years with IBM, six years as sales and marketing director for Ernst & Young and seven years as BD director at Pannone LLP.  Tim brings relevant knowledge and experience to leadership teams who want to differentiate their brand, improve customer experience and win more business.

Tim has a background in behavioural science and a keen interest in the psychology of buying and selling intangible services into consumer and commercial markets.

Of particular relevance to business and professional services firms will be his bank of workable ideas and insights around sales and marketing effectiveness and service culture change.

Contact Tim tim@servicereality.co.uk  07789 154 904
LinkedIn Tim Dixon-Phillip

Our Customer Experience Audit team

Naturally, we keep the identity of our team of auditors anonymous to avoid detection when they are auditing your business.  What we can tell you is that we are all customer experience evangelists who have the following in common:

  • Consultative selling specialists (B2B and B2C)
  • High emotional intelligence
  • Strong communications skills – great listeners and straight talkers
  • Analytical and good at the detail.

Contact us if you would like to join the team.